Impact Assessment Study of Mission Basundhara 1.0 and Mission Basundhara 2.0

In a bid to streamline and resolve and make land revenue services more accessible to citizens, ‘Mission Basundhara’ conceptualized under the leadership of Hon’ble Chief Minister, Assam. The mission envisages to reduce the pendency in updation of land records, through mission mode accelerated disposal of services sought by citizens and creating an ease of doing business environment in the land management ecosystem.

This project focuses on the comprehensive impact assessment of Basundhara 1.0 and 2.0, digital platforms developed by the Government of Assam for land-related services and grievance redressal. The study aims to evaluate the effectiveness, usability, and reach of the applications across diverse demographic and administrative contexts. We are conducting the user experience evaluation and stakeholder analysis, with a focus on citizen satisfaction, service delivery efficiency, and system-level challenges. The findings will inform policy recommendations for future iterations of digital governance tools in Assam.